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Sites' Frequently Asked Questions in Colombia
How do I make a reservation?
You can book directly through our website, via WhatsApp at +57 310 238 3756, or by phone. When you book through our website, you’ll enjoy exclusive benefits designed to make your experience special from the very beginning, including a welcome drink, priority for rooms on higher floors, and the possibility of early check-in or late check-out, subject to availability.
Why should I book directly through the SITES website?
When you book directly through our website, you’ll enjoy exclusive benefits that may not be available through other booking channels, as well as personalized service before, during and after your stay.
Does my rate include breakfast?
We offer rates both with and without breakfast, so you can choose the option that best suits your trip. Before confirming your reservation, you’ll be able to see exactly what each rate includes and select the one you prefer.
What are the check-in and check-out times?
Check-in begins at 3:00 p.m., and check-out is by 1:00 p.m. If you would like to arrive earlier or leave later, please contact us. We’ll always do our best to accommodate your request, subject to availability.
Can I modify or cancel my reservation?
This depends on the rate you selected. Some rates allow changes or cancellations at no additional cost within a specific period. We recommend reviewing your booking terms and conditions or contacting us for assistance.
What do the suites include?
All our suites offer spacious, functional interiors. Depending on the hotel and suite category, amenities may include an equipped kitchen, living area, balcony and sofa bed, making them ideal for both business and leisure stays.
Do the hotels offer Wi-Fi?
Yes. Complimentary Wi-Fi is available to guests at all our hotels.
Do the hotels have parking?
Most of our hotels offer parking. We recommend checking availability and conditions when making your reservation, as these may vary by hotel.
Are the hotels pet-friendly?
Our hotels do not currently allow pets. If you are traveling with a service animal or have specific accessibility needs, please contact us and our team will be happy to assist you.
Do the hotels offer extra beds?
Our hotels do not offer extra beds. However, we have different suite types accommodating 2, 3, 4 and, at selected hotels, up to 6 guests, so you can choose the option that best suits your trip.
Can the hotel store my luggage before check-in or after check-out?
Yes. If you arrive before check-in or your flight departs after check-out, we’ll be happy to store your luggage so you can enjoy the city at your own pace.
How do I get to the hotel?
• MEDELLÍN
We are located in El Poblado, one of Medellín’s most exclusive neighborhoods. The journey from José María Córdova International Airport takes approximately 30 to 45 minutes. If you wish, we can help arrange your transportation.
• BARRANQUILLA
We are located in Portal del Genovés, in northern Barranquilla. The journey from Ernesto Cortissoz International Airport takes approximately 30 minutes. If you wish, we can help arrange your transportation.
• MONTERÍA
We are located on Avenida Circunvalar, approximately 15 minutes from Los Garzones Airport. If you wish, we can help arrange your transportation.
What is THE KEY?
THE KEY is the SITES Suites de Autor benefits program, created to recognize guests who choose us time and again. Enjoy exclusive benefits, special experiences and added privileges designed to give you one more reason to return.
Can I host an event at SITES?
Yes. Our hotels offer versatile spaces for corporate meetings, private celebrations and special events. Tell us what you have in mind, and our team will help you create a tailored experience.
Call or WhatsApp us at (+57) 310 238 3756.
How can I contact the hotel directly?
You can email us at dircomercial@sitesgroup.co or contact us via WhatsApp at +57 310 238 3756. A member of our team will get back to you as soon as possible.