Cookies Policy
Official website of Sites in Colombia
In accordance with Colombian data protection laws, this Cookie Policy explains how Sites Hospitality Group S.A.S. (hereinafter, "Sites") uses cookies and similar technologies on its websites. It describes the purposes for which these technologies are used and how users can accept, reject, or manage non-essential cookies and similar technologies.
1. DATA CONTROLLER AND SCOPE
For the purposes of this Policy, the Data Controller is Sites Hospitality Group S.A.S., Tax Identification Number (NIT) 900504453-1, with its registered office at Carrera 45 No. 5-15, Medellín, Antioquia. You may contact Sites by email at contabilidad@sitesgroup.co or by telephone at (+57) 604 605 0006.
This Policy applies to https://www.sitesmedellin.com, https://www.sitesbarranquilla.com, and https://www.sitesmonteria.com, including their subdomains and the integrated booking engine, where Sites determines which technologies are used. Any third-party platform to which a user is redirected is governed by its own privacy and cookie policies.
2. COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small files that a website places on or accesses through a user's browser or device. Pixels, tags, local storage, scripts, and identifiers may serve similar purposes. URL parameters such as gclid or gbraid are not cookies in themselves, although they may work with other technologies to attribute visits or conversions to particular campaigns.
If information collected through these technologies can be linked, directly or indirectly, to an identified or identifiable individual, it constitutes personal data. The processing of such data is governed by Sites' Personal Data Processing Policy and applicable Colombian law.
3. PURPOSES OF USE
• Enable secure browsing, manage sessions, submit forms, and complete requested bookings.
• Record users' privacy choices and remember preferences they have specifically selected.
• Help prevent fraud, abuse, spam, and automated access through appropriate security measures.
• Measure website traffic, interactions, errors, and performance, subject to consent where required.
• Measure campaign performance, attribute conversions, and personalize advertising, subject to consent.
• Display third-party content, such as maps, videos, or social media features, in accordance with the relevant category and the user's selected preferences.
4. COOKIE CATEGORIES AND ACTIVATION
Sites classifies each technology according to its actual function. Technologies that are not strictly necessary remain disabled by default and are activated only after the user has made a prior, express, and informed choice through the cookie preference tool.
Category
Strictly necessary
Purpose
Enable secure browsing, record privacy choices, provide requested functions, submit forms, or complete bookings.
Activation Rule
Limited to what is strictly required; never used for analytics, advertising, or profiling. Valid authorization or a legal exception applies where personal data is processed.
Category
Non-essential preferences
Purpose
Remember a user's language, selected hotel, dates, or other optional settings.
Activation Rule
Disabled until the user makes the corresponding choice.
Category
Analytics
Purpose
Measure visits, interactions, errors, and website performance.
Activation Rule
Disabled until the user gives consent.
Category
Advertising
Purpose
Measure campaign performance, attribute conversions, and personalize advertising.
Activation Rule
Disabled until the user gives consent.
Category
Third-party content
Purpose
Display maps, videos, social media features, or other external content.
Activation Rule
Disabled until the user gives consent.
5. TECHNOLOGY DETAILS AND INVENTORY UPDATES
The Cookie Settings panel provides an up-to-date, verifiable inventory of the technologies used on each domain and within the booking engine. For each technology, the panel identifies, at a minimum, its exact name, domain, provider, whether it is first-party or third-party, type, category, purpose, the data or identifiers processed, duration or expiration period, any applicable international data transfer, and a link to the third party's policy.
The public inventory includes only technologies that have been verified in the live environment and is updated whenever the websites, booking engine, service providers, or tags change. No non-essential technology may be activated before the user has made a choice, or remain active if it is not accurately listed in the panel.
6. CONSENT AND COOKIE PREFERENCES
The tag management system operates on a deny-by-default basis and does not load non-essential technologies until the user has made a prior, express, and informed choice. On a first visit, or when no current preference is recorded, users may select Accept All, Reject Non-Essential, or Customize Settings. These options will be equally visible and easy to use.
• Strictly necessary technologies are used only to enable secure browsing, record privacy choices, provide a function specifically requested by the user, or complete a booking. Their use is limited to the data and retention period strictly required, and they are not used for analytics, advertising, or profiling. Where they involve the processing of personal data, Sites will rely on valid authorization or an applicable legal exception and will document the legal basis.
• Analytics, advertising, non-essential personalization, and third-party content technologies remain disabled until the user has made the corresponding choice.
• Silence, inactivity, continued browsing, and preselected boxes do not constitute consent.
• If the cookie notice includes an 'X' close button, closing the notice is treated as a rejection of non-essential technologies. Rejecting these technologies does not prevent users from accessing content or making a booking, except where an essential technical function is required and clearly explained.
• The notice and Cookie Settings panel work on both desktop and mobile devices and are accessible by keyboard and assistive technologies. Sites keeps a record of the date, version, and scope of each user's choice.
• Users will be asked to make a new choice if the purposes, categories, or providers change materially, or if the recorded preference is no longer current.
7. MANAGING AND WITHDRAWING CONSENT
Users may open Cookie Settings at any time through the permanent link in the footer of each website and within the booking process to accept, reject, or change cookie categories. Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
Users may also delete or block cookies and similar technologies through their browser settings. If essential technologies are blocked, certain requested functions, such as forms, language selection, or booking, may not work properly.
8. THIRD PARTIES AND INTERNATIONAL DATA TRANSFERS
When a service provider processes personal data on behalf of Sites and in accordance with its instructions, the provider acts as a Data Processor and the relationship is governed by the applicable data transmission agreement. If a third party determines its own purposes and means of processing, it acts as an independent Data Controller, and any disclosure or transfer of personal data requires the Data Subject's authorization or an applicable legal exception.
Any international transfer or transmission of personal data is carried out in accordance with Law 1581 of 2012, Decree 1074 of 2015, and the guidance issued by the Superintendence of Industry and Commerce (Superintendencia de Industria y Comercio), as applicable to the nature and circumstances of the transfer or transmission.
9. CHILDREN AND ADOLESCENTS
Children and adolescents should not independently consent to the use of non-essential technologies on the websites. Sites respects their best interests, fundamental rights, and views, taking into account their age and maturity. Where required, consent will be obtained through their legal representative. Sites does not knowingly use children's or adolescents' personal data for behavioral advertising, profiling, or other non-essential purposes.
10. RETENTION PERIODS
Session cookies and similar technologies are generally deleted when the browser is closed. Persistent technologies remain on the device until they expire or are deleted. Sites uses retention periods that are necessary and proportionate, discloses those periods in the Cookie Settings panel, and retains consent records for as long as necessary to demonstrate users' choices and comply with legal obligations or respond to claims.
11. RELATIONSHIP WITH OTHER PRIVACY NOTICES
Sites' Personal Data Processing Policy provides further information about Data Subjects' rights. Where a technology is used in connection with a form, booking, or service, the relevant privacy notice also applies. Nothing in this Policy limits those rights.
12. CONTACT INFORMATION, UPDATES, AND EFFECTIVE DATE
For questions or requests concerning cookies or personal data, users may email contabilidad@sitesgroup.co, write to Carrera 45 No. 5-15, El Poblado, Medellín, Antioquia, or call (+57) 604 605 0006.
The current version of this Policy is available at https://www.sitesmedellin.com/es/cookies/, https://www.sitesbarranquilla.com/es/cookies/, and https://www.sitesmonteria.com/es/cookies/. An English version is available for channels that operate in English. In the event of any discrepancy, the Spanish version governs interpretation, without limiting users' rights.
Sites may update this Policy to reflect changes in law, technology, service providers, or website functionality. If an update materially affects a user's choice,
Sites will obtain new consent before activating the relevant categories.
This is version 01 of the Policy, updated on September 16, 2026. It takes effect upon approval and publication and remains in force for as long as Sites uses cookies or similar technologies on the websites covered by this Policy, subject to any future updates.
1. DATA CONTROLLER AND SCOPE
For the purposes of this Policy, the Data Controller is Sites Hospitality Group S.A.S., Tax Identification Number (NIT) 900504453-1, with its registered office at Carrera 45 No. 5-15, Medellín, Antioquia. You may contact Sites by email at contabilidad@sitesgroup.co or by telephone at (+57) 604 605 0006.
This Policy applies to https://www.sitesmedellin.com, https://www.sitesbarranquilla.com, and https://www.sitesmonteria.com, including their subdomains and the integrated booking engine, where Sites determines which technologies are used. Any third-party platform to which a user is redirected is governed by its own privacy and cookie policies.
2. COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small files that a website places on or accesses through a user's browser or device. Pixels, tags, local storage, scripts, and identifiers may serve similar purposes. URL parameters such as gclid or gbraid are not cookies in themselves, although they may work with other technologies to attribute visits or conversions to particular campaigns.
If information collected through these technologies can be linked, directly or indirectly, to an identified or identifiable individual, it constitutes personal data. The processing of such data is governed by Sites' Personal Data Processing Policy and applicable Colombian law.
3. PURPOSES OF USE
• Enable secure browsing, manage sessions, submit forms, and complete requested bookings.
• Record users' privacy choices and remember preferences they have specifically selected.
• Help prevent fraud, abuse, spam, and automated access through appropriate security measures.
• Measure website traffic, interactions, errors, and performance, subject to consent where required.
• Measure campaign performance, attribute conversions, and personalize advertising, subject to consent.
• Display third-party content, such as maps, videos, or social media features, in accordance with the relevant category and the user's selected preferences.
4. COOKIE CATEGORIES AND ACTIVATION
Sites classifies each technology according to its actual function. Technologies that are not strictly necessary remain disabled by default and are activated only after the user has made a prior, express, and informed choice through the cookie preference tool.
Category
Strictly necessary
Purpose
Enable secure browsing, record privacy choices, provide requested functions, submit forms, or complete bookings.
Activation Rule
Limited to what is strictly required; never used for analytics, advertising, or profiling. Valid authorization or a legal exception applies where personal data is processed.
Category
Non-essential preferences
Purpose
Remember a user's language, selected hotel, dates, or other optional settings.
Activation Rule
Disabled until the user makes the corresponding choice.
Category
Analytics
Purpose
Measure visits, interactions, errors, and website performance.
Activation Rule
Disabled until the user gives consent.
Category
Advertising
Purpose
Measure campaign performance, attribute conversions, and personalize advertising.
Activation Rule
Disabled until the user gives consent.
Category
Third-party content
Purpose
Display maps, videos, social media features, or other external content.
Activation Rule
Disabled until the user gives consent.
5. TECHNOLOGY DETAILS AND INVENTORY UPDATES
The Cookie Settings panel provides an up-to-date, verifiable inventory of the technologies used on each domain and within the booking engine. For each technology, the panel identifies, at a minimum, its exact name, domain, provider, whether it is first-party or third-party, type, category, purpose, the data or identifiers processed, duration or expiration period, any applicable international data transfer, and a link to the third party's policy.
The public inventory includes only technologies that have been verified in the live environment and is updated whenever the websites, booking engine, service providers, or tags change. No non-essential technology may be activated before the user has made a choice, or remain active if it is not accurately listed in the panel.
6. CONSENT AND COOKIE PREFERENCES
The tag management system operates on a deny-by-default basis and does not load non-essential technologies until the user has made a prior, express, and informed choice. On a first visit, or when no current preference is recorded, users may select Accept All, Reject Non-Essential, or Customize Settings. These options will be equally visible and easy to use.
• Strictly necessary technologies are used only to enable secure browsing, record privacy choices, provide a function specifically requested by the user, or complete a booking. Their use is limited to the data and retention period strictly required, and they are not used for analytics, advertising, or profiling. Where they involve the processing of personal data, Sites will rely on valid authorization or an applicable legal exception and will document the legal basis.
• Analytics, advertising, non-essential personalization, and third-party content technologies remain disabled until the user has made the corresponding choice.
• Silence, inactivity, continued browsing, and preselected boxes do not constitute consent.
• If the cookie notice includes an 'X' close button, closing the notice is treated as a rejection of non-essential technologies. Rejecting these technologies does not prevent users from accessing content or making a booking, except where an essential technical function is required and clearly explained.
• The notice and Cookie Settings panel work on both desktop and mobile devices and are accessible by keyboard and assistive technologies. Sites keeps a record of the date, version, and scope of each user's choice.
• Users will be asked to make a new choice if the purposes, categories, or providers change materially, or if the recorded preference is no longer current.
7. MANAGING AND WITHDRAWING CONSENT
Users may open Cookie Settings at any time through the permanent link in the footer of each website and within the booking process to accept, reject, or change cookie categories. Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
Users may also delete or block cookies and similar technologies through their browser settings. If essential technologies are blocked, certain requested functions, such as forms, language selection, or booking, may not work properly.
8. THIRD PARTIES AND INTERNATIONAL DATA TRANSFERS
When a service provider processes personal data on behalf of Sites and in accordance with its instructions, the provider acts as a Data Processor and the relationship is governed by the applicable data transmission agreement. If a third party determines its own purposes and means of processing, it acts as an independent Data Controller, and any disclosure or transfer of personal data requires the Data Subject's authorization or an applicable legal exception.
Any international transfer or transmission of personal data is carried out in accordance with Law 1581 of 2012, Decree 1074 of 2015, and the guidance issued by the Superintendence of Industry and Commerce (Superintendencia de Industria y Comercio), as applicable to the nature and circumstances of the transfer or transmission.
9. CHILDREN AND ADOLESCENTS
Children and adolescents should not independently consent to the use of non-essential technologies on the websites. Sites respects their best interests, fundamental rights, and views, taking into account their age and maturity. Where required, consent will be obtained through their legal representative. Sites does not knowingly use children's or adolescents' personal data for behavioral advertising, profiling, or other non-essential purposes.
10. RETENTION PERIODS
Session cookies and similar technologies are generally deleted when the browser is closed. Persistent technologies remain on the device until they expire or are deleted. Sites uses retention periods that are necessary and proportionate, discloses those periods in the Cookie Settings panel, and retains consent records for as long as necessary to demonstrate users' choices and comply with legal obligations or respond to claims.
11. RELATIONSHIP WITH OTHER PRIVACY NOTICES
Sites' Personal Data Processing Policy provides further information about Data Subjects' rights. Where a technology is used in connection with a form, booking, or service, the relevant privacy notice also applies. Nothing in this Policy limits those rights.
12. CONTACT INFORMATION, UPDATES, AND EFFECTIVE DATE
For questions or requests concerning cookies or personal data, users may email contabilidad@sitesgroup.co, write to Carrera 45 No. 5-15, El Poblado, Medellín, Antioquia, or call (+57) 604 605 0006.
The current version of this Policy is available at https://www.sitesmedellin.com/es/cookies/, https://www.sitesbarranquilla.com/es/cookies/, and https://www.sitesmonteria.com/es/cookies/. An English version is available for channels that operate in English. In the event of any discrepancy, the Spanish version governs interpretation, without limiting users' rights.
Sites may update this Policy to reflect changes in law, technology, service providers, or website functionality. If an update materially affects a user's choice,
Sites will obtain new consent before activating the relevant categories.
This is version 01 of the Policy, updated on September 16, 2026. It takes effect upon approval and publication and remains in force for as long as Sites uses cookies or similar technologies on the websites covered by this Policy, subject to any future updates.